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Damaged Goods.
We endevour to pack our goods as securely as possible to avoid any delivery problems, however we have to accept that accidents do happen. Should your goods arrive damaged YOU MUST NOTIFY US WITHIN 3 WORKING DAYS by eMailing here. Our customer service team will arrange for either a replacement or refund.
Refund policy.
We are confident you'll be delighted with anything you purchase from us. However you can return any product purchased from us within 7 days for an exchange or complete refund, whichever you prefer. All we ask is that the goods you return are unopened and unused, in their original packaging, and undamaged when you return them to us. To get the best advice on the next steps you need to take for a return, please contact us in the first instance here.
Please note we do not accept the return of, or offer any refund for products that have been opened, unless they were defective upon arrival to you, or we shipped you the wrong items by mistake. We do not refund any shipping charges that you incur when you return the products to us, unless we shipped you the wrong items by mistake, or the goods that you are returning to us were defect upon arrival with you. We don't refund for giftwrapping or additional delivery charges (e.g. next day delivery).
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